Privacy Policy
Privacy Policy
Meadowside Veterinary Clinic is committed to protecting your personal data and handling it responsibly in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
The data controller responsible for your personal data is Meadowside Veterinary Clinic.
If you have any questions about this policy or how your data is handled, please contact us using the details provided on our website.
Information We Collect
We may collect and hold the following information:
• Client details (name, address, email address, telephone number)
• Pet details and clinical records including medical history, diagnostics, and treatments
• Appointment and payment information
• Communications with us (in person, by phone, email, website forms, or PetsApp)
• Limited technical data when you use our website (such as IP address and browser type)
Clinical records are maintained in accordance with professional standards and regulatory requirements set by the Royal College of Veterinary Surgeons.
How We Use Your Information
We use personal data to:
• Provide veterinary care and maintain accurate clinical records
• Manage appointments and communicate with you
• Comply with legal, regulatory, and professional obligations
• Process payments and insurance claims (with your consent where required)
• Send appointment reminders and service-related communications
• Maintain the safe and effective running of the practice
We do not sell personal data or use it for unnecessary marketing.
Legal Basis for Processing
Under UK GDPR, we process personal data on the following legal bases:
• Performance of a contract (providing veterinary services)
• Legal obligation (compliance with regulatory requirements)
• Legitimate interests (practice administration and continuity of care)
• Consent, where required (for example insurance claims or marketing communications)
PetsApp and Data Processing
We use PetsApp as a communication and appointment management platform.
• PetsApp acts as a data processor
• Meadowside Veterinary Clinic remains the data controller
• Data is shared with PetsApp only for practice-related communication, reminders, and appointment management
• PetsApp processes data in accordance with UK data protection legislation and its own privacy obligations
Sharing Information with Third Parties
Where necessary for the provision of veterinary services, we may share relevant information with:
• Diagnostic laboratories
• Referral veterinary practices
• Insurance companies (with your consent)
• Regulatory or legal authorities where required by law
All third parties are expected to process personal data securely and lawfully.
Data Storage and Retention
Personal data is stored securely using appropriate technical and organisational safeguards and access is restricted to authorised staff.
Clinical records are retained in accordance with professional guidance and applicable legal requirements.
Your Rights
Under UK GDPR you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request restriction or erasure of data where appropriate
• Object to certain types of data processing
Requests can be made by contacting the practice directly. Some information may need to be retained to comply with legal or professional obligations.
Cookies and Website Use
Our website may use cookies to improve functionality and understand how visitors use the site. You can control cookies through your browser settings.
Changes to This Policy
This policy may be updated from time to time. The latest version will always be available on our website.
Complaints
If you have concerns about how your personal data is handled, please contact us so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office.