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Privacy Policy

Meadowside Veterinary Clinic is committed to protecting your privacy and handling personal data lawfully, fairly, and transparently, in accordance with UK GDPR, Data Protection Act 2018, and RCVS guidance on clinical records and confidentiality.

 

This policy explains how we collect, use, store, and protect personal data when you use our website or our veterinary services.

Who We Are

Data Controller:

Meadowside Veterinary Clinic

Whaley Bridge, High Peak, Derbyshire

 

We are registered with and regulated by the Royal College of Veterinary Surgeons (RCVS).

 

If you have any questions about this policy or your personal data, please contact us directly.

What Information We Collect

We may collect and hold:

 

  • Client details (name, address, email, telephone number)

  • Pet details and clinical records, including medical history, diagnostics, and treatments

  • Appointment and payment information

  • Communications with us (in person, by phone, email, website forms, or PetsApp)

  • Limited technical data when you use our website (such as IP address and browser type)

 

Clinical records are kept in line with RCVS requirements.​

 

How We Use Your Information

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We use personal data to:

  • Provide veterinary care and maintain accurate clinical records

  • Manage appointments and communicate with you

  • Comply with legal, regulatory, and professional obligations

  • Process payments and insurance claims (with your consent)

  • Send appointment reminders and service-related communications

  • Maintain the safe and effective running of the practice

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We do not sell personal data or use it for unnecessary marketing.

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Legal Basis for Processing

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Under UK GDPR, we process personal data on the following bases:

 

  • Performance of a contract (providing veterinary services)

  • Legal obligation (RCVS and other regulatory requirements)

  • Legitimate interests (practice administration and continuity of care)

  • Consent, where required (for example, insurance claims or marketing communications)

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PetsApp and Data Processing

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We use PetsApp as a communication and appointment management platform.

  • PetsApp acts as a data processor

  • Meadowside Veterinary Clinic remains the data controller

  • Data is shared with PetsApp only for practice-related communication, reminders, and appointment management

  • PetsApp processes data in accordance with UK GDPR and its own data protection obligations

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Sharing Information with Third Parties

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We may share relevant information with:

  • Diagnostic laboratories

  • Referral practices

  • Insurance companies (with your consent)

  • Regulatory or legal authorities where required

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All third parties are expected to handle data securely and lawfully.

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Data Storage and Retention

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  • Data is stored securely using appropriate technical and organisational safeguards

  • Access is restricted to authorised staff

  • Clinical records are retained in line with RCVS guidance and legal requirements

  • Data is not kept longer than necessary

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Your Rights

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You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request restriction or erasure of data where appropriate

  • Object to certain types of processing

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Requests can be made by contacting us directly. We may need to retain some data to meet legal or professional obligations.

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Cookies and Website Use

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Our website may use cookies to improve functionality and understand website usage.

You can control cookies through your browser settings.

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Changes to This Policy

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This policy may be updated from time to time.

The latest version will always be available on our website.​

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